Privacy Policy

1. Who we are

Openmall ("Openmall", "we", "us") is a software platform that helps businesses manage their online store, sales, appointments, inventory, forms and customer communications from a single place. This policy applies to openmall.app, our dashboard, the stores and sites built with Openmall, and our integrations.

When a business (our "client") uses Openmall to serve its own customers, that business decides what data is collected and why, and Openmall processes that data on its behalf. For account and website data related to our own relationship with clients, Openmall is responsible for the data.

2. Information we collect

We collect only the information necessary to operate the platform:

• Account information: name, email address, phone number, business details and login credentials of the people who create and manage an Openmall account.
• Customer information managed by our clients: contact details (such as name, email, phone and address), orders, appointments and form submissions that customers provide when they interact with a business that uses Openmall.
• Messaging information: when a business connects a messaging channel (such as WhatsApp or other Meta services), we process the phone number or account identifier, basic profile name and the content of messages exchanged between the business and its customers, only to deliver and display those conversations.
• Payment information: payments are processed by certified payment providers. Openmall does not store full card numbers.
• Technical information: IP address, browser and device type, language preferences and usage logs needed for security and to keep the service working properly.

3. How we use information

We use the information we collect to:

• Provide, maintain and improve the Openmall platform and its features.
• Send transactional messages requested by the business or the customer, such as order confirmations, appointment reminders and replies to customer inquiries.
• Respond to support requests and communicate with our clients about their account.
• Protect the platform, prevent fraud and abuse, and keep the service secure.
• Comply with legal, tax and accounting obligations.

We do not sell personal information, and we do not use customer or messaging data for advertising or to build marketing profiles.

4. Messaging and Meta platforms

Openmall may integrate with messaging services provided by Meta Platforms, Inc. (such as the WhatsApp Business Platform) so businesses can communicate with their customers. Data received through these integrations is used only to send and receive messages on behalf of the business and to show the conversation history inside its Openmall account.

Messages are sent only to customers who have shared their contact with the business or started a conversation with it. Customers can stop receiving messages at any time by asking to stop in the conversation, blocking the number or contacting the business.

We do not share data obtained through Meta with third parties other than the business that owns the conversation and the service providers needed to run the platform, and we handle it in accordance with Meta's Platform Terms and policies.

5. How we share information

We share information only in the following cases:

• With service providers that help us operate the platform (such as hosting, email delivery, payment processing and messaging providers), under confidentiality and data protection obligations.
• With the business whose store, booking page or messaging channel a customer interacts with.
• When required by law, or to protect the rights, safety and security of our users and of Openmall.

6. Data retention

We keep personal information while an account is active or as long as needed to provide the service. When an account is closed or a deletion request is received, we delete or anonymize the data within a reasonable period, except for information we must keep to meet legal obligations.

7. Security

We use reasonable technical and organizational measures to protect information, including encrypted connections (HTTPS), access controls and restricted access for our team. No system is completely secure, but we work continuously to protect your data.

8. Your rights

Depending on where you live, you may have the right to access, correct, update or delete your personal information, and to object to or restrict certain processing. You can exercise these rights by contacting us.

If you are a customer of a business that uses Openmall, we recommend contacting that business first, since it controls your data. We will assist the business in responding to your request.

9. Data deletion requests

You can request the deletion of your personal data, including data received through Meta or WhatsApp integrations, at any time:

• Send an email to contact@openmall.app with the subject "Data deletion request".
• Include the email address or phone number associated with your data and, if applicable, the name of the business you interacted with.
• We will confirm your request and delete your data within 30 days, except for information we are legally required to keep.

Account owners can also request the deletion of their account and associated data by contacting us.

10. Cookies

We use essential cookies and similar technologies to keep you signed in, remember your preferences (such as language) and understand basic usage of our website. You can control cookies through your browser settings.

11. Children's privacy

Openmall is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect their personal information.

12. Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page and, if the changes are significant, we will notify our clients.