What is Openmall?
Openmall is an all-in-one commerce platform that allows you to create and manage online and physical stores without the need to host servers or worry about updates. With it, you can sell on web, mobile, social media, or at a physical location, keeping inventory and sales synchronized. Do I need technical or design knowledge?
No. The platform includes a visual web application builder; just upload products and images and describe your idea to generate a complete application. The site also offers templates and themes, so no programming or design experience is required. Can I use my own domain and SSL certificate?
Yes. Openmall allows you to connect custom domains and all plans include an SSL certificate to ensure secure transactions. Where can I use Openmall?
The platform is designed to work from any country with an internet connection. Being a cloud service, you can manage your store from a large city or a remote town. What plans exist and how do they differ?
The Start, Build, and Grow plans table shows differences in the number of webapps, stores, and staff accounts. - Start: 1 webapp, 2 stores, and up to 2 staff accounts.
- Build: 1 webapp, 4 stores, and 5 staff accounts.
- Grow: 2 webapps, 10 stores, and up to 15 staff accounts. All plans include unlimited products/sales, multi-language/currency management, custom domain, SSL, and marketing promotions. Build and Grow plans also include access to the Openmall mobile app.
Are there additional fees or commissions?
Each plan has a monthly price and a possible initial setup fee. In addition to that subscription, the platform typically charges a small transaction fee (percentage of each sale) and fees for additional services such as extra storage or additional stores/webapps. It's advisable to review the detailed pricing table to know the exact commission amount and the limits of each plan. How can I change or cancel my plan?
You can upgrade or downgrade your plan from the settings section of your account. Changes usually apply at the next billing cycle. If you decide to cancel, you will have access until the end of the paid period and you can export your data before closing the account. If in doubt, it's best to contact the support team. Is the platform translated into multiple languages and does it handle multiple currencies?
Yes. Openmall allows you to create multi-language stores and accept various currencies; this helps you sell to customers from different countries without complex configurations. Can I sell unlimited products?
All plans allow you to add an unlimited number of products and receive visitors or sales without limits, as indicated in the features table. What marketing tools does Openmall include?
Openmall incorporates marketing features such as automated and segmented email campaigns, integrated SEO optimization to improve search engine rankings, promotions and discounts, and an internal messaging system to handle inquiries. You can also segment customers and run campaigns based on their behavior. How do I manage inventory and points of sale?
The platform synchronizes inventory in real time between your online store and physical points of sale. This allows you to sell across multiple channels without overselling and offer options like buy online and pick up in store. What support options are available?
Openmall offers a help center, documentation, and email support. Higher-tier plans typically include priority support and onboarding sessions. You can also join their community for tips and best practices. What does each plan include?
The plans differ in the number of webapps, stores, and staff accounts. For example, Enterprise allows a greater number of web applications and stores, while Start is designed for entrepreneurs starting with one site and few stores. Additionally, Enterprise and Grow include access to the Openmall mobile app; Build and Start do not. Can I add more webapps or stores?
Yes. Each plan offers the possibility to purchase additional webapps or stores for a fixed fee (for example, 50 USD per extra webapp). This allows you to expand your operation without changing plans. What percentage commission is charged per transaction?
Commissions decrease in higher plans. Enterprise has the lowest rate (0.3%) and Start the highest (2%). It's important to consider this percentage when calculating your margins. What level of support does each plan include?
Enterprise offers 24/7 phone support and priority live chat, while Grow, Build, and Start include different levels of chat support. For businesses requiring immediate attention, the support level can be a key factor. What marketing tools are included?
All plans offer integrated email marketing, customer segmentation, and promotion creation. However, some advanced features (such as custom forms, abandoned cart recovery, or integration with Meta pixel and Google Analytics 4) are only available in higher plans. Enterprise, for example, includes Meta Pixel and Google Analytics 4, as well as Google Tag Manager with full access to the data layer. How can I recover abandoned carts?
Enterprise and Grow plans have an abandoned cart recovery tool, which sends automatic emails to customers who didn't complete their purchase. This feature helps increase sales by recovering undecided customers. Can I capture leads with forms?
Only the Enterprise plan includes Openmall Forms to create custom forms and capture potential customer information; it's useful for marketing campaigns and audience generation. Do you offer API access for custom integrations?
The Enterprise plan provides access to a REST API, which allows development teams to connect Openmall with other applications or create custom solutions. Other plans do not include this option. Can I create custom fields or perform bulk actions?
Enterprise and Grow plans allow you to create custom fields (for example, product variants or additional information in sales), as well as perform bulk actions on products and sales. This speeds up administration for businesses with extensive catalogs. What type of analytics dashboards does each plan offer?
Enterprise and Grow have customizable analytics dashboards that allow you to configure metrics according to your needs; Build and Start offer basic dashboards. All accounts include business analysis features to visualize sales, inventory, and performance. How are permissions and collaborators managed?
All plans have role-based permissions to define what each team member can see or modify. You can also invite external collaborators (designers/developers) with limited access without consuming staff quota. 